E-Commerce and Self-Service in a single place

PeakCommerce is a self-service ecommerce platform that enables businesses to build, manage and optimize the revenue relationships with their customers. With an open line of communication and a range of self-service options, you’ll boost customer satisfaction as well as long-term retention. 

Customers can now gain access to their accounts and see real-time data from your billing, support, fulfillment, and proprietary systems.

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FEATURES

SUBSCRIPTION SHOPPING CART

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  • Completely customize your site

    PeakCommerce’s engine lets you change your site’s look and each e-commerce landing page. Use our industry-best framework to build a completely custom online store with HTML, CSS and popular code libraries.

  • Deliver a personalized experience

    Personalize your site to better engage and convert shoppers using a flexible configurable flow builder with conditional logic and access to language files.

  • Utilizes hosted payment pages to maintain PCI compliancy for all credit card updates

 
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ACCOUNT MANAGEMENT

  • Customers can view Account Summary, Credit Balance, and account details in real-time

  • Customers can now pay current & past due invoices

  • Enables customers to update the credit card information they have on file

  • Utilizes hosted payment pages to maintain PCI compliancy for all credit card updates

  • Customers can view full invoice and payment history

  • Allows customers to update their contact information

 

SUBSCRIPTION MANAGEMENT

  • Provides customers an easy interface to update or renew their existing subscription

  • Enables customers to add new products and services correlated to existing ones

  • Enables admins to manage and present pricing plans and product suggestions for their customers

  • Offers customers the ability to pay with purchase order, credit card, or by ACH

  • Provides added flexibility for tracking signed Master Service Agreement at the point of purchase

  • Allows customers to view existing balance and pay down invoices for existing subscriptions

  • Create bundles, categories base products, add-ons and support items for intuitive subscription purchasing.

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USER MANAGEMENT

  • Control granular permissions to every element of the platform based on: Create, View, Update, and Full-Functionality

  • Create and assign user roles based on predefined granular permissions

  • Create unlimited roles and assign them to a single customer or group of customers

  • Select amendment alignment date on a per customer basis

  • Control user email template for customized account and password notifications

 

CUSTOMIZABLE INTERFACE

  • Ability to customize the skin to match your existing platform or website

  • Allows custom branding so your customers see your logo throughout all areas of the application

  • Displays your company's name in the URL

  • Ability to customize the size of the hosted payment page screens based on the number of fields presented

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CASE MANAGEMENT

  • An optional section integrated with Salesforce support cases

  • Enables customers to submit new cases

  • Allows customers to easily update current case details

  • Provides real-time error messages and validations

  • Allows customers access to a user-friendly view of existing cases and communications

 

ADDITIONAL FEATURES

  • Supports multiple hosted payment pages

  • RESTful web services to allow seamless single sign-on for customers between applications

 

 

The missing link is here. Streamline the customer self-service experience within the Zuora and Salesforce EcoSystem.