Sr. Project Manager
PeakCommerce’s Digital Journey Monetization platform gives full control of the subscriber journey, by providing intentful insights and a flexible logic engine so ecommerce visitors and subscriber's experience ends exactly as they initially intended. PeakCommerce is trusted by leading global businesses, including Auvik Networks, Carta, Energage, Verisk and more, to keep their subscriber journeys flowing hesitation-free, right to their intended destinations.
As a Project Manager, you’ll drive the delivery team using our best practices, tools and knowledge to deploy PeakCommerce's solutions. Your technical prowess and ability to advise on delivery strategy will enable our customers to transform into digital businesses that leverage our solutions to deliver subscriber-centric digital journeys. Surround yourself with a supportive team of diverse individuals from a variety of backgrounds, who are enabling the world’s most successful companies to unlock new growth and fast!
Job Responsibilities
- Complete PeakCommerce’s in depth on-boarding and training to become an expert in PeakCommerce’s products, services and unique solutions
- Advise on delivery strategy and drive adoption of our products and solutions by achieving business goals and driving innovation
- Successfully manage a number of engagements concurrently, potentially between 3-5 clients
- Lead a project team of architects, consultants and developers to manage the end to end delivery of the projects
- Effectively manage escalations and scope change and implementation of multi-year/multi-phased projects or programs including monitoring project quality, timeline, budget, risk and performance
- Delight our customers by delivering solutions that meet their expectations and effectively transform their business
- Inform our product development roadmap by providing a heat map of product gaps
Job Requirements
- 3 – 5 years experience of hands-on ownership of implementation and delivery
- Proven ability to present technical solutions effectively to diverse stakeholder groups
- Experience communicating effectively with C-level executives (often CFOs) of large enterprises on both technical and business topics, implementations and escalations
- In-depth knowledge and experience implementing enterprise software systems with SaaS, CPQ, ERP, CRM, SCM or Order to Cash or Billing or FinTech systems
- Technology experience or knowledge of Web Services, XML, SOAP, REST is a plus
- Ability to manage financial metrics and enable pre-sales activities to support account expansion plans
- A healthy sense of risk to proactively manage risk and stay one step ahead of any challenges
- Outstanding communication and problem-solving skills, customer focus and results oriented
- Experience working with a cross-functional and geographically dispersed team and customer base
- A love for and ability to multitask and deal with ambiguity
- PMI/PMP Certification is a plus
- Currently fully remote, but future travel expected about 25% of time when offices and business travel open up
Work with purpose
Do meaningful work in an inclusive, diverse environment built for growth.
