Execute revenue transactions directly inside customer conversations — where buying intent naturally occurs.
Trusted by Leading Companies
PeakCommerce turned our support team into our highest-performing revenue channel. Agents close expansion deals in under 2 minutes without leaving Zendesk.
PeakCommerce embeds directly into Zendesk and Intercom — surfacing offers, executing transactions, and provisioning entitlements without context switching.
Hi, we need to add 15 more seats before our quarterly review next week. Can you help?
2:34 PM
Of course! I can see you're on the Team plan with 50 seats. I have a volume discount available for you.
2:35 PM
Every customer interaction follows a natural flow — PeakCommerce makes revenue execution part of that flow.
Customer expresses buying intent in a Zendesk or Intercom conversation — 'I need more seats' or 'Can we upgrade?'
PeakCommerce surfaces the right offer based on the customer's current plan, usage, and expansion history.
Agent executes the upgrade, add-on, or billing change directly within the conversation — no context switching.
Entitlements update in real time. Customer gets immediate access. Stripe billing syncs automatically.
A real-world scenario showing how conversational commerce transforms support interactions.
Senior Customer Success Representative
"A customer messages asking to add 15 seats to their Team plan before their quarterly review next week."
The customer explains they need to add 15 seats before their quarterly review. Sarah sees their full context — current plan, usage, and billing history — right in the sidebar.
Based on the customer's usage patterns and plan limits, PeakCommerce recommends a volume discount for 15+ seats and flags that an annual commitment would save them 20%.
With one click, Sarah processes the seat addition with the volume discount. The customer sees a branded payment confirmation right in the chat.
The 15 new seats are active immediately. Stripe billing updates. The customer's admin can start inviting team members before the conversation ends.
PeakCommerce embeds directly into the tools your teams already use — no separate dashboards, no context switching.
Embed commerce actions directly in Zendesk agent workspace
Execute transactions within Intercom Inbox conversations
All transactions sync to Stripe in real time
Access rights update instantly on transaction completion
PeakCommerce connects customer context, commercial rules, and transaction execution inside Zendesk, Intercom, or another engagement surface so the conversation can end with the account updated.
Use account and subscription context to configure an eligible upgrade, quantity change, or add-on while the conversation is active.
The customer can accept and complete the transaction without starting over in a different channel.
Give authorized service teams guarded actions for permitted account, payment, subscription, and billing workflows.
The request completes with the same rules, audit trail, and downstream synchronization as self-service.
Evaluate the customer, cancellation reason, and approved retention paths during the conversation.
Eligible alternatives can be presented and executed before the request becomes a separate operations queue.
Route transactions requiring human judgment or approval with the customer, cart, contract, and decision history attached.
The next person continues the workflow instead of reconstructing it from the beginning.
