Manage subscriptions
View current products and account context, change plans, adjust quantities or seats, and purchase compatible add-ons.
Approved changes execute against the current contract with downstream systems synchronized.
Self-Service Portal for Subscription Management
Empower customers to manage subscriptions, review usage, and purchase upgrades on their own — with intelligent monetization logic built in.
"
Our self-service portal generates more expansion revenue at 2am than our sales team does during business hours. Customers love the autonomy.
RT
Rachel Torres
Head of Revenue Operations, DataVault
A dashboard that drives expansion
Customers see their usage, manage subscriptions, and discover upgrade paths — all in one polished, branded portal.
peakcommerce.app
Subscription Dashboard
Acme Corp - Growth Plan
Active
Monthly Usage
8,421
of 10,000 API calls
84% used - Consider upgrading
Active Seats
18
of 25 seats
7 seats available
Next Invoice
$149
Due Mar 1, 2026
View Invoice
Download
Usage Trend (30 days)
Feb 18Mar 18
Recommended Upgrades
Increase API Limit
20,000 calls/mo
+$50/mo
Priority Support
4hr response SLA
+$29/mo
60%+
Fewer support tickets
For billing-related inquiries
24/7
Revenue generation
Self-serve expansion never sleeps
< 30s
Average upgrade time
From decision to provisioning
Not your average billing page
Most self-service portals are static views of subscription data. PeakCommerce turns self-service into a revenue channel.
Traditional Billing Page
Static plan and invoice display
No upgrade prompts or recommendations
Payment method management only
Customers contact support for changes
Zero expansion revenue generated
No usage visibility or alerts
PeakCommerce Self-Service
Intelligent subscription management with guardrails
Context-aware upgrade recommendations
Self-serve add-on marketplace
Customers handle changes independently
24/7 self-serve expansion revenue
Real-time usage dashboards with threshold alerts
Capabilities walkthrough
Everything your customers need to manage and expand their subscriptions.
Subscription Management
Customers can view, modify, and manage their subscriptions independently. Plan changes, billing updates, and payment method management — all self-serve with built-in guardrails.
Plan upgrades and downgrades
Billing cycle and payment method changes
Seat management and allocation
Invoice history and download
My Subscription
Active
Growth Plan
Billed monthly
$149 /mo
Seats
18 / 25
Next Invoice
Apr 1
Change Plan
Manage Seats
Recent Invoices
Mar 1 $149.00 Paid
Feb 1 $149.00 Paid
Usage Visibility
Transparent usage dashboards that show customers exactly where they stand. When they're approaching limits, contextual upgrade prompts appear at the right moment.
Real-time usage tracking
Threshold alerts and notifications
Usage trend visualization
Predictive usage forecasting
Usage Dashboard
API Calls This Month
84% used
8,421 calls10,000 limit
Usage Trend (7 days)
MonSun
!
Approaching limit — upgrade to 20K calls for uninterrupted service
Intelligent Upgrade Paths
Smart recommendations based on current usage patterns and plan limits. Surface the most relevant upgrade options with clear value propositions and prorated pricing.
Usage-based recommendations
Prorated pricing display
Clear feature comparisons
One-click upgrade execution
Recommended Upgrades
Best Match
Business Plan
100 seats · 50K API calls
$399
/month
4x API Limit +75 Seats Priority Support
Prorated: $125.00 due today
API Add-On
+10K calls/month
+$49
/month
Extra Seats Pack
+25 seats
+$75
/month
Add-On Marketplace
A curated catalog of add-ons and extensions that customers can browse and purchase independently. Dynamic pricing, bundle discounts, and instant provisioning.
Curated add-on catalog
Dynamic bundle pricing
Instant provisioning on purchase
Compatibility-aware recommendations
Add-On Marketplace
View All →
🛡️Popular
Priority Support
$29/mo
Add to Plan
📊New
Advanced Analytics
$49/mo
Add to Plan
🔐Enterprise
SSO / SAML
$99/mo
Add to Plan
🔗Dev
Custom Webhooks
$19/mo
Add to Plan
Bundle: Support + Analytics
$78/mo$59/mo
Evaluate the account actions customers can complete themselves.
A self-service portal should execute the full customer request—not create another ticket. PeakCommerce keeps the experience connected to billing, entitlements, CRM, and product systems.
Manage billing
Support permitted payment, invoice, billing-detail, and account-management workflows through one customer path.
Routine requests can complete without support re-keying information into another system.
Expand in context
Present upgrades and add-ons using the customer's current plan, usage, entitlements, and eligibility.
The offer reflects what the account can actually buy and executes when the customer accepts.
Handle cancellation intent
Capture the reason, evaluate account context, and present an approved pause, downgrade, or retention alternative where eligible.
The resulting contract and account state remain aligned across commerce and customer systems.
What your team controls
Available actionsWhich subscription, billing, account, expansion, and retention actions customers can take.
Offer logicEligibility, upgrade paths, add-on compatibility, save alternatives, and approval boundaries.
ExperienceUse the PeakCommerce portal or build a custom frontend against the same commerce APIs.
System outcomesBilling, entitlements, CRM, provisioning, support context, and audit synchronization.
Implementation path
PrioritizeIdentify the highest-volume customer requests and the systems currently involved in each one.
ConfigureDefine available actions, commercial rules, permissions, and lifecycle workflows.
ConnectIntegrate billing or built-in ordering, identity, CRM, support, product, and provisioning systems.
LaunchDeploy the PeakCommerce portal or a custom experience and validate every downstream state change.
Evaluate the implementation
See the role-specific path
Customer Success →Expansion, retention, billing requests, and the path from assisted service to self-service.Digital Commerce →Lifecycle experiences, merchandising, channel consistency, and customer-owned buying paths.Product & Engineering →Portal architecture, identity, commerce APIs, entitlements, and provisioning boundaries.