Context-aware
The transaction resolves the account, contract, subscription, entitlements, and commercial state before acting.
Agentic Commerce Action Library
Commerce actions designed to complete—not just assist.
Explore reference workflows showing how an agent, customer, partner, or team can move from commercial intent to a governed, auditable transaction.
Intent“Add 20 seats and analytics.”Customer · Partner · CSR · AI agent
PeakCommerce execution contract
ContextPolicyTransactionAudit
Governed outcomeCommerce state updated · event emittedStructured status returned to the initiating surface
Reference workflows
Six ways intent becomes revenue.
Each action defines the initiating actor, required context, commercial controls, systems affected, and authoritative outcome.
01Acquire
External buying agent
Procurement Agent Purchase
An authorized procurement agent discovers an eligible product, validates the commercial rules, and creates a governed order without scraping a storefront.
CatalogOrderingPayment
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02Expand
Customer or product agent
In-Product Seat Expansion
A customer adds seats at the moment of need while PeakCommerce resolves the current subscription, prorated price, permissions, and resulting entitlements.
ProductBillingEntitlements
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03Expand
Customer success agent
Support-Led Upgrade
A support or customer-success conversation becomes a completed upgrade inside the channel where customer intent first appeared.
Zendesk or IntercomBillingEntitlements
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04Expand
Product surface or expansion agent
Contextual Add-On Offer
Product usage and account context trigger an eligible add-on offer that the customer can review and accept at the moment of need.
Product analyticsCatalogBilling
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05Retain
Retention agent
Cancellation Save
At the moment a customer attempts to cancel, the journey evaluates the applicable cancellation rule and presents any required retention step before commitment.
Customer portalProduct analyticsBilling
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06Channel
Partner or reseller agent
Partner-Assisted Transaction
A partner configures and executes an order or amendment using customer-specific catalog, pricing, and permissions while the merchant retains control.
Partner portalCRMCPQ or catalog
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What makes an action agent-ready
Every caller meets the same commercial contract.
Bounded authority
Actors receive explicit permissions for accounts, products, actions, budgets, and confirmation requirements.
Governed execution
Documented commerce APIs coordinate ordering, subscriptions, payment, and downstream integration work with explicit next actions.
Auditable outcome
Every result attributes the actor, authority, decisions, side effects, and final commercial state.
Agentic Commerce Field Notes
Get Field Notes →Follow the actions as the category evolves.
Monthly implementation patterns, transaction teardowns, emerging standards, and new additions to the Action Library.