Freshdesk integration

Cloud-based customer support software.

Connected to Freshdesk

Live

Sync methodREST API

CategorySupport & Service

Freshdesk is Freshworks' customer support solution. PeakCommerce connects so support agents see billing and entitlement context next to every ticket.

What you can do

Customer billing context in the ticket sidebar
Trigger refunds and plan changes from a ticket macro
Auto-create tickets on failed payments
Sync customer attributes from PeakCommerce
Use Freshdesk SLAs for billing-related issues

How it works

REST API

Freshdesk REST API and webhook integration. Authentication is configured once from the PeakCommerce console — no middleware or custom infrastructure required. Events flow bidirectionally in near real time, with retries and a full audit trail surfaced in the operations console.

Built on the same security foundation

Every integration runs on PeakCommerce's SOC 2 Type II–certified infrastructure with encrypted-at-rest credentials, scoped access tokens, audit logging, and granular permissioning. Tokens are stored in our hardened secrets vault and never exposed to customer-facing surfaces.

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