Zendesk integration

Customer service and ticketing platform.

Connected to Zendesk

Live

Sync methodOAuth 2.0

CategorySupport & Service

Zendesk is the leading customer support suite. PeakCommerce surfaces customer billing context inside Zendesk and lets agents take commerce actions without leaving a ticket.

What you can do

Show subscriptions, invoices, and entitlements inside the Zendesk side panel
Generate refunds, credits, and plan changes from a ticket
Open a ticket automatically when checkout or dunning fails
Sync ticket counts back into the customer 360 view
Push purchase events into Zendesk for context

How it works

OAuth 2.0

Zendesk Apps Framework + Support API for bidirectional sync. Authentication is configured once from the PeakCommerce console — no middleware or custom infrastructure required. Events flow bidirectionally in near real time, with retries and a full audit trail surfaced in the operations console.

Built on the same security foundation

Every integration runs on PeakCommerce's SOC 2 Type II–certified infrastructure with encrypted-at-rest credentials, scoped access tokens, audit logging, and granular permissioning. Tokens are stored in our hardened secrets vault and never exposed to customer-facing surfaces.

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