Kustomer integration

CRM-based customer service platform.

Connected to Kustomer

Live

Sync methodREST API

CategorySupport & Service

Kustomer unifies conversations across channels with a customer-first data model. PeakCommerce surfaces commerce events inside the timeline.

What you can do

Show purchase, refund, and subscription events in the timeline
Take commerce actions from the conversation view
Push order updates into Kustomer
Use Kustomer Workflows for billing playbooks
Sync customer attributes both ways

How it works

REST API

Kustomer REST API and webhook subscriptions. Authentication is configured once from the PeakCommerce console — no middleware or custom infrastructure required. Events flow bidirectionally in near real time, with retries and a full audit trail surfaced in the operations console.

Built on the same security foundation

Every integration runs on PeakCommerce's SOC 2 Type II–certified infrastructure with encrypted-at-rest credentials, scoped access tokens, audit logging, and granular permissioning. Tokens are stored in our hardened secrets vault and never exposed to customer-facing surfaces.

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