Help Scout integration

Email-based help desk for small teams.

Connected to Help Scout

Live

Sync methodREST API

CategorySupport & Service

Help Scout pairs simple email-based support with a knowledge base. PeakCommerce embeds billing context inside conversations.

What you can do

Customer subscription and order info in the sidebar
Refund and plan-change actions from a conversation
Auto-tag conversations with plan and MRR
Sync conversation counts to the customer 360
Push commerce events into Help Scout

How it works

REST API

Help Scout API with sidebar app + webhook event sync. Authentication is configured once from the PeakCommerce console — no middleware or custom infrastructure required. Events flow bidirectionally in near real time, with retries and a full audit trail surfaced in the operations console.

Built on the same security foundation

Every integration runs on PeakCommerce's SOC 2 Type II–certified infrastructure with encrypted-at-rest credentials, scoped access tokens, audit logging, and granular permissioning. Tokens are stored in our hardened secrets vault and never exposed to customer-facing surfaces.

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